Junior IT Administrator


As an IT admin,you will be responsible for providing rapid response support and proactively close Support Tickets for the full desktop and server life-cycle as it relates to the usability, integration, testing, application support, and OS upgrades and implementation.


The range of the components includes but not limited to Operating System deployment/usability/troubleshooting, hardware break/fix, end user support, Asset/license management, security and monitoring in order to support the internal customers in Lumel, Chennai.


Responsibilities :-

  • Provide first line response of desktop and Operating System support.
  • Respond to requests for technical assistance and track this request in the help desk management system.
  • Provide deskside technical support and assistance for the end users from different departments.
  • Resolve application compatibility and integration issues with the Windows XP/7 operating system; including installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Create, maintain, terminate user accounts within MS Active Directory.
  • Manage user security and distribution groups in Active Directory.
  • Create and manage group policy within the Active Directory environment.
  • Ensure the workstations are patched with security updates and antivirus signature are updated periodically.
  • Work with different hardware vendors and product vendors to ensure the infrastructure is usable for the end users.
  • Act as a Single Point of Contact to the organization for information technology related problems.
  • Participate in the maintenance of systems configuration documentation, documentation on maintenance, as well as standard operating procedures (SOPs) that pertain the desktop environment.
  • Provide root-cause analysis, and provide recommendations for continuous improvements to workflow, process, and technology.
  • Be able to work independently and come up to speed quickly on new technologies.


Requirements:-

  • Graduation from an accredited college or university with an Associates or Bachelor's Degree, preferably in Computer Science / Information Systems / Mathematics or equivalent work experience.
  • MCP for Windows XP or Windows 7 certification(s) are highly desired or equivalent experience, Other industry certifications (MSCE, RHCE, etc) a bonus.
  • 0 to 2 years experience providing Tier 1 or 2 support for Windows XP/7 desktops, Active Directory domains, and Windows 2003/2008 servers.
  • Strong knowledge of popular Windows software programs, including Microsoft Office 2007/2010, Visio, Project, Outlook, Adobe Acrobat, etc.
  • Ability to perform a clean installation of Windows XP/7, Upgrade to Windows 7, and migrate user-related data and settings from Windows XP.
  • Working technical knowledge of current network protocols, operating systems, and standards, including LAN, WAN, TCP/IP, DHCP, DNS, Active Directory, and Windows Server 2003/2008, Antivirus, Patch management etc.
  • Ability to effectively prioritize and execute tasks in a high pressure environment.
  • Candidate must have strong interpersonal skills and able to communicate both verbally and written in a professional manner.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Highly self motivated and directed.
  • Keen attention to detail.
  • Strong desire to learn and grow technically and professionally.