Junior IT Administrator
As an IT admin, you will be responsible for providing rapid response support and proactively close Support Tickets for the full desktop and server life-cycle as it relates to the usability, integration, testing, application support, and OS upgrades and implementation.
The range of the components includes but not limited to Operating System deployment/usability/troubleshooting, hardware break/fix, end user support, Asset/license management, security and monitoring in order to support the internal customers in Lumel, Chennai.
Responsibilities :-
- Provide first line response of desktop and Operating System support.
- Respond to requests for technical assistance and track this request in the help desk management system.
- Provide deskside technical support and assistance for the end users from different departments.
- Resolve application compatibility and integration issues with the Windows XP/7 operating system; including installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Create, maintain, terminate user accounts within MS Active Directory.
- Manage user security and distribution groups in Active Directory.
- Create and manage group policy within the Active Directory environment.
- Ensure the workstations are patched with security updates and antivirus signature are updated periodically.
- Work with different hardware vendors and product vendors to ensure the infrastructure is usable for the end users.
- Act as a Single Point of Contact to the organization for information technology related problems.
- Participate in the maintenance of systems configuration documentation, documentation on maintenance, as well as standard operating procedures (SOPs) that pertain the desktop environment.
- Provide root-cause analysis, and provide recommendations for continuous improvements to workflow, process, and technology.
- Be able to work independently and come up to speed quickly on new technologies.
Requirements:-
- Graduation from an accredited college or university with an Associates or Bachelor's Degree, preferably in Computer Science / Information Systems / Mathematics or equivalent work experience.
- MCP for Windows XP or Windows 7 certification(s) are highly desired or equivalent experience, Other industry certifications (MSCE, RHCE, etc) a bonus.
- 0 to 2 years experience providing Tier 1 or 2 support for Windows XP/7 desktops, Active Directory domains, and Windows 2003/2008 servers.
- Strong knowledge of popular Windows software programs, including Microsoft Office 2007/2010, Visio, Project, Outlook, Adobe Acrobat, etc.
- Ability to perform a clean installation of Windows XP/7, Upgrade to Windows 7, and migrate user-related data and settings from Windows XP.
- Working technical knowledge of current network protocols, operating systems, and standards, including LAN, WAN, TCP/IP, DHCP, DNS, Active Directory, and Windows Server 2003/2008, Antivirus, Patch management etc.
- Ability to effectively prioritize and execute tasks in a high pressure environment.
- Candidate must have strong interpersonal skills and able to communicate both verbally and written in a professional manner.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Highly self motivated and directed.
- Keen attention to detail.
- Strong desire to learn and grow technically and professionally.
CTC : 3.5LPA to 4.5LPA
Location : Chennai - Work from office
